RETURNS AND REFUNDS POLICY

  1. At Certified Original we have confidence in our products and we are confident that you will love them too. That’s why we are prepared to stand behind our products.
  2. Time for returns/refunds. If you wish to seek a return in respect of any product then you must do so within 30 days of order of the product by Certified Original.
  3. Process for returns. If seeking a refund, please first contact us by email at hello@certifiedoriginal.com.au with your order number and the description of the product you wish to return and the reason for your return request.
  4. Valid reasons for returns and invalid reasons. Certified Original will (conditionally – subject to paragraph 5 below) accept return of and product for refund in the following circumstances: • The product does not match the description of the product ordered; i.e. the wrong product has been supplied; • There is a defect in the product. Certified Original will not accept return of product for refunds in the following circumstances: • You have simply changed your mind.
  5. Method of refund. If Certified Original approves a refund then you may elect to take that refund by the following means: • Refund of the price paid for the product credited to the original form of payment; or • Exchange for the correct or equivalent product; or • Credit towards other purchases. If we approve the return for refund we will email you to advise we have approved the return for refund and will offer you the choice of the means of refund as per the above. Once you have received our email approving the refund you must respond with your choice of how you would like the refund to be provided.
  6. Time to process refund. Once a refund has been approved we will process it promptly. We will usually process a refund within 10 business days of receipt of the email from you electing the method of refund.
  7. Only refunds for direct purchases. Certified Original cannot and will not provide any refunds in respect of any Certified Original products purchased from other retailers. Only products purchased from this website